Need a hand? Email support@goodnewsworldprayer.com and tell us your name, your device (Android or iPhone), and what happened. We read every message.
Getting started
How do I create an account?
Open the app and choose Sign up. You can use your email address (we send a one-time code to confirm it) or continue with Google or Apple. That is all it takes — your prayer bank is open from your first prayer.
What does the app actually do?
It helps you build a real prayer life. Start the timer whenever you pray and the app banks the time and builds your streak automatically. Alongside that you get a fresh daily prayer point, a prayer library of prayers gathered by need, scriptures, guides and tips, the Prayer Banks book (read or listen), tongues to soak in, prayer challenges, reminders, notes, and prayer requests.
Account & sign-in
I signed in with Google — why is it asking me to set a password?
If you first joined with Google or Apple you do not have a password yet. To also sign in with email, open Profile → Change password and set one. You can keep using Google or Apple as before.
I didn’t get my verification code.
Check your spam or promotions folder. Codes can take a minute. If it still hasn’t arrived, request a new one from the verification screen, and make sure the email address is spelled correctly.
How do I delete my account?
Two ways, and both permanently remove your account and prayer content (notes, reminders, requests, saved prayers, activity and streak):
- In the app — Profile → Delete account and confirm.
- On the web — go to goodnewsworldprayer.com/delete-account, enter your account email, and confirm from the link we send you.
If you can no longer sign in and can’t use the link, email support@goodnewsworldprayer.com from your account address. See the Privacy Policy for details.
Prayer, streaks & stats
My streak or minutes look wrong.
Make sure you press Stop when you finish a prayer session so it is recorded. Streaks count days with at least one recorded session, in your device’s time zone. If something still looks off, email us a screenshot.
Can I use the app offline?
You need a connection to sign in and to load new content. Once loaded, the timer works offline and syncs your session next time you are online.
Notifications
I’m not getting notifications.
Check that notifications are allowed for GoodNews World Prayer in your phone’s settings, and that they are switched on inside the app under Settings. Also check your quiet-hours setting isn’t covering the times you expect them.
Too many notifications?
Under Settings you can turn off individual types (daily prayer point, reminders, challenge nudges) and set quiet hours.
Prayer Banks & audio
The book audio won’t play.
Make sure you have a connection and enough free storage, then reopen the chapter and press play. If a narration isn’t available yet, the app reads the chapter aloud with your device’s voice instead.
Still stuck?
Email support@goodnewsworldprayer.com with your name, device and a short description (a screenshot helps a lot). We’ll get back to you.